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PLEASE READ OUR TERMS & CONDITIONS OF SALE PRIOR TO PURCHASING FROM OUR SITE:

1) All prices are in Pounds Sterling and are quoted inclusive of VAT.

2) All products and services are subject to availability and may be withdrawn at any time. We will endeavour to keep the site fully updated with new products and removing old ones. If your order cannot be fulfilled we will notify you with an option of waiting for the product to become available or be given a full refund for the product which is unavailable.

3) Delivery is charged at a variable rate, Within the UK standard delivery will arrive via Royal Mail 1st class. Delivery to other areas (including overseas) will be sent via Royal Mail Recorded Signed For and costs will use a weight/ size calculation.

4) Please note that we can only offer tracking for Europe & rest of the world to UK borders only and cannot be held responsible for goods from this point onwards. If you require delivery with full tracking, please get in contact and we will quote separately

5) We reserve the right to change delivery costs and method of postage at any time.

6) Deliveries will normally be made to UK addresses within 14 days. You will be advised of any delay, or if the item is not available .

7) Payment will be debited from your account before the despatch of your purchase. We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order secure, however if we are not negligent, we cannot be held liable for any loss you may suffer, if a third party procures unauthorised access to any data you provide when accessing or ordering from our site.

8) In the unlikely event that your product is lost or damaged in transit please contact us via email. In the case of damaged goods please retain the product and contact us within 7 days of receipt.

9) Returns – Goods may be returned within 14 working days from receipt and you will receive a full refund providing that all goods are carefully repackaged and returned to us in their original packaging and in resaleable condition. You must notify us by email to obtain an authorisation code for your return. Please note we do not accept returns on personalised items unless they are faulty.

Email: jane@snapdragononline.co.uk

RETURN ADDRESS: Snapdragon, Sunnyside, Gartacharn Road, Balfron Station, Stirlingshire G63 0NH


It is advisable for you to obtain a proof of posting when returning items, as they remain your responsibility until we have received them. In the event that the goods are not in resaleable condition, we reserve the right not to provide a refund and you will be responsible for the cost of such goods being returned to you, within 28 days of our notification.

This does not affect your statutory rights.

10) Any complaints will be processed and rectified as soon as possible.

11) A confirmation email is sent to you after the placing of an order and after dispatch.

DATA PROTECTION & PRIVACY POLICY

We are committed to protecting your privacy and will only use the information we collect about you lawfully in accordance with the Data Protection Act 1998. We request your name and address to enable us to provide you with an efficient after-sales service but we WILL NOT pass your name and address to ANY third parties. If you make a purchase you will be added to a customer database for the future receipt of our printed mail-order catalogue unless you specify otherwise. If requested you may also be added to an e-mailing list to be notified of new products and special offers. We will give you the chance of refusing any marketing email from us. We hold your name, address, phone/fax number and email address. We do not hold your credit/debit card details. To contact us about privacy matters please email jane@snapdragononline.co.uk.

SATISFACTION GUARANTEED

If you are not entirely satisfied with your purchase, you can return it within 14 days of the despatch date with your receipt, providing the goods are not damaged, and you will receive a full refund. PLEASE NOTE we do not offer refunds/returns on personalised items unless they are faulty.

NOTHING IN THE ABOVE GUARANTEE AFFECTS YOUR LEGAL RIGHTS (Your statutory rights are not affected).

COPYRIGHT & TRADEMARKS, CONDITIONS OF WEBSITE USE

All website design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright snapdragononline.co.uk and its affiliates or their content and technology providers.

ALL RIGHTS RESERVED

Any use of materials on this Web site, including reproduction for purposes other than those noted above, modification, distribution, or re-publication, without the prior written permission of Snapdragon is strictly prohibited.

CONDITIONS OF WEBSITE USE

Copyright All Web site design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright snapdragononline.co.uk and its affiliates or their content and technology providers. ALL RIGHTS RESERVED. Any use of materials on this Web site--including reproduction for purposes other than those noted above, modification, distribution, or re-publication without the prior written permission of Snapdragon is strictly prohibited.

CUSTOMER SERVICES AND SUPPORT

If you have any further queries, please contact us at valerie@snapdragononline.co.uk.

We will endeavour to respond to all complaints within 5 working days.

REFUSAL OF TRANSACTION

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

DISCLAIMER

To the fullest extent permitted at law, snapdragononline.co.uk is providing this web site and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this web site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, Snapdragon does not represent or warrant that the information accessible via this web site is accurate, complete or current.

Price and availability information is subject to change without notice.

EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by events outside our reasonable control (force majeure event).

A force majeure event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:

(a) strikes, lock-outs or other industrial action; or
(b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or
(c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; or
(d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
(e) impossibility of the use of public or private telecommunications networks; or
(f) failure by our suppliers to supply the goods to us which are required to fulfil your order.

Our obligations under these terms are suspended for the period that the force majeure event continues, and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the force majeure event to a close or to find a solution by which our obligations under these terms can be performed despite the force majeure event. If we have been unable to resolve a force majeure event within three months we shall be entitled to cancel your order without penalty save for refunding to you the purchase price you have paid.

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Years ago I decorated a house party for a Swedish couple - it was in celebration of the anniversary of the Swedish botanist Carl Linnaeus's birthday and the brief was blue and yellow flowers that were known of in Linnaeus's life, so before 1778.⠀⠀
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This wild flower meadow (photographed above Calgary Bay in Mull last year) always reminds me of that event - bluebells and buttercups with cow parsley and pignuts in drifts down the tables, arranged so that they could be taken by guests at the end of the night. ⠀⠀
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I grew them all up in what is now the plum orchard.  I left out the wild garlic just in case.⠀⠀
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The allium embroideries went into the shop yesterday- a capsule collection you might say. 
It represents a month of my embroidering and is, I think, my favourite so far. 
I love the structures of alliums and they are a joy to embroider, all the delicate lines. 
There are still a few pieces available, a doorstop, a couple of cushions in each size - you can see them in the ‘what’s new’ part of the website (click through from my profile). Though I embroider every week, I change the theme each month and won’t be doing alliums again for a year.
Home. ⠀
What signifies coming home for you - a physical place, not a metaphorical one. ⠀
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For me it is this curve in the road. The curve just before we turn into the drive. ⠀
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Better still if the verge is full of cow parsley about to burst into fluffy bloom. ⠀
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Even better still if the drive has a welcoming partly of cats in it. ⠀
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Today I shall be taking life slow and planting out seedlings in the sunshine
Before we came away I wrote a blog post about how I got stuck in a loop designing the garden. 
A loop of wanting it to be meaningful and clever, to be original, to make use of all my research into the kinds of prairie plants that survive in our climate. 
It meant that we were several years without a garden - looking out onto a rubble or black landscape fabric and weeds- until I realised that what I like about gardening is the doing, the pottering, the seeing things grow and harvesting them. 
I don’t actually like having a garden just to look at. 
The blog post is now up on the website - and I think the lessons learned probably stretch a lot further than gardening. You can read it by clicking through my bio. 
I would love to know if anything similar has ever happened to you.
Venice is all about light. ⠀
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It hasn’t exactly been the best weather while we have been here - a lot of the days have been wet, mainly showery, grey, at times torrential. ⠀
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Everyone says that it is the worst May weather that they can remember. ⠀
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But the light. ⠀
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Somehow it glows through - a mother of pearl sheen behind the clouds, a soft benediction - and makes every corner you turn into a masterpiece. ⠀
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Today we head to Verona for the day and are promised sunshine - but I honestly don’t believe that Venice could have been any more beautiful in the sun. ⠀
How much do you want to know about small business owners?⠀
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It is something that I ponder about a lot. It’s a balance between oversharing and ‘just’ being a business on here. This Instagram account is officially a business one but there always seems to be a lot of me in it. ⠀
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There is also the effect on the actual business to think about. For I am not the whole of Snapdragon. ⠀
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For example - at the moment I’m on holiday for a few days, yesterday’s post made that clear and my Insta stories have been given over to Venetian scenes all weekend. ⠀
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But the business continues as normal - this embroidered herb cushion went into the shop, Valerie is packing up the final boxes of this quarter’s Studio Box subscription, Fiona is making and dispatching orders. ⠀
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When I went to Myanmar in February business went dead - with more orders and emails in the 24 hours after I got home than in the 3 weeks I was away. It is something I need to address. ⠀
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So do you like to see what business owners/makers/designers/writers get up to in their time off? Or would you prefer social media was temporarily abandoned or handed onto someone back at base? ⠀
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(As an aside this isn’t about working on holiday -as most business owners will recognise the integrated nature of a small business life means that stress doesn’t come from posting a photo with a coffee in the morning or making notes of a new idea or taking the time to read a great business book)
Today it is my 50th birthday. ⠀
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I’m celebrating it in Venice, feeling happy, loved, incredibly lucky and very, very much looking forward to whatever the next decades bring. ⠀
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Euan took this photo on the water bus  yesterday headed out to Torcello for lunch. ⠀
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It is a portrait of a woman anticipating good things. ⠀
What flowers have you seen bees on this year?⠀
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I spent half an hour a couple of days ago sitting watching bees work themselves around the cirsiums - this is one of the first non bulb perennials to flower in our garden so particularly precious for insects⠀
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There were also masses working in the wallflowers next to it - and in the broccoli that we left to flower. ⠀
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Next year we will hopefully be getting a couple of hives to put down in under the apple trees behind the cabin - a beautifully sheltered spot. ⠀
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I grew up with hives - taking them up to the heather in the car - and now that I don’t need to protect a crop of flowers from pollination (for once a flower is fertilised it fades so can’t be sold), we are finally able to get our own. ⠀
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About Snapdragon

At Snapdragon we gently guide you through bringing the changing seasons into your daily life, helping you slow down, so that you can experience increased well being, calm and creativity.

Through our communities, both free and paid for, through Jane's writing on the blog, through carefully hand crafted gifts and activity kits, and through our online and in-person workshops we aim to bring people back in touch with the rhythms of a seasonal life.

Learn more about why here

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