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PLEASE READ OUR TERMS & CONDITIONS OF SALE PRIOR TO PURCHASING FROM OUR SITE:

1) All prices are in Pounds Sterling and are quoted inclusive of VAT.

2) All products and services are subject to availability and may be withdrawn at any time. We will endeavour to keep the site fully updated with new products and removing old ones. If your order cannot be fulfilled we will notify you with an option of waiting for the product to become available or be given a full refund for the product which is unavailable.

3) Delivery is charged at a variable rate, Within the UK standard delivery will arrive via Royal Mail 1st class. Delivery to other areas (including overseas) will be sent via Royal Mail Recorded Signed For and costs will use a weight/ size calculation.

4) Please note that we can only offer tracking for Europe & rest of the world to UK borders only and cannot be held responsible for goods from this point onwards. If you require delivery with full tracking, please get in contact and we will quote separately

5) We reserve the right to change delivery costs and method of postage at any time.

6) Deliveries will normally be made to UK addresses within 14 days. You will be advised of any delay, or if the item is not available .

7) Payment will be debited from your account before the despatch of your purchase. We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order secure, however if we are not negligent, we cannot be held liable for any loss you may suffer, if a third party procures unauthorised access to any data you provide when accessing or ordering from our site.

8) In the unlikely event that your product is lost or damaged in transit please contact us via email. In the case of damaged goods please retain the product and contact us within 7 days of receipt.

9) Returns – Goods may be returned within 14 working days from receipt and you will receive a full refund providing that all goods are carefully repackaged and returned to us in their original packaging and in resaleable condition. You must notify us by email to obtain an authorisation code for your return. Please note we do not accept returns on personalised items unless they are faulty.

Email: jane@snapdragononline.co.uk

RETURN ADDRESS: Snapdragon, Sunnyside, Gartacharn Road, Balfron Station, Stirlingshire G63 0NH


It is advisable for you to obtain a proof of posting when returning items, as they remain your responsibility until we have received them. In the event that the goods are not in resaleable condition, we reserve the right not to provide a refund and you will be responsible for the cost of such goods being returned to you, within 28 days of our notification.

This does not affect your statutory rights.

10) Any complaints will be processed and rectified as soon as possible.

11) A confirmation email is sent to you after the placing of an order and after dispatch.

DATA PROTECTION & PRIVACY POLICY

We are committed to protecting your privacy and will only use the information we collect about you lawfully in accordance with the Data Protection Act 1998. We request your name and address to enable us to provide you with an efficient after-sales service but we WILL NOT pass your name and address to ANY third parties. If you make a purchase you will be added to a customer database for the future receipt of our printed mail-order catalogue unless you specify otherwise. If requested you may also be added to an e-mailing list to be notified of new products and special offers. We will give you the chance of refusing any marketing email from us. We hold your name, address, phone/fax number and email address. We do not hold your credit/debit card details. To contact us about privacy matters please email jane@snapdragononline.co.uk.

SATISFACTION GUARANTEED

If you are not entirely satisfied with your purchase, you can return it within 14 days of the despatch date with your receipt, providing the goods are not damaged, and you will receive a full refund. PLEASE NOTE we do not offer refunds/returns on personalised items unless they are faulty.

NOTHING IN THE ABOVE GUARANTEE AFFECTS YOUR LEGAL RIGHTS (Your statutory rights are not affected).

COPYRIGHT & TRADEMARKS, CONDITIONS OF WEBSITE USE

All website design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright snapdragononline.co.uk and its affiliates or their content and technology providers.

ALL RIGHTS RESERVED

Any use of materials on this Web site, including reproduction for purposes other than those noted above, modification, distribution, or re-publication, without the prior written permission of Snapdragon is strictly prohibited.

CONDITIONS OF WEBSITE USE

Copyright All Web site design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright snapdragononline.co.uk and its affiliates or their content and technology providers. ALL RIGHTS RESERVED. Any use of materials on this Web site--including reproduction for purposes other than those noted above, modification, distribution, or re-publication without the prior written permission of Snapdragon is strictly prohibited.

CUSTOMER SERVICES AND SUPPORT

If you have any further queries, please contact us at valerie@snapdragononline.co.uk.

We will endeavour to respond to all complaints within 5 working days.

REFUSAL OF TRANSACTION

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

DISCLAIMER

To the fullest extent permitted at law, snapdragononline.co.uk is providing this web site and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this web site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, Snapdragon does not represent or warrant that the information accessible via this web site is accurate, complete or current.

Price and availability information is subject to change without notice.

EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by events outside our reasonable control (force majeure event).

A force majeure event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:

(a) strikes, lock-outs or other industrial action; or
(b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or
(c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; or
(d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
(e) impossibility of the use of public or private telecommunications networks; or
(f) failure by our suppliers to supply the goods to us which are required to fulfil your order.

Our obligations under these terms are suspended for the period that the force majeure event continues, and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the force majeure event to a close or to find a solution by which our obligations under these terms can be performed despite the force majeure event. If we have been unable to resolve a force majeure event within three months we shall be entitled to cancel your order without penalty save for refunding to you the purchase price you have paid.

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Snapdragon social

How much do you want to know about small business owners?⠀
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It is something that I ponder about a lot. It’s a balance between oversharing and ‘just’ being a business on here. This Instagram account is officially a business one but there always seems to be a lot of me in it. ⠀
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There is also the effect on the actual business to think about. For I am not the whole of Snapdragon. ⠀
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For example - at the moment I’m on holiday for a few days, yesterday’s post made that clear and my Insta stories have been given over to Venetian scenes all weekend. ⠀
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But the business continues as normal - this embroidered herb cushion went into the shop, Valerie is packing up the final boxes of this quarter’s Studio Box subscription, Fiona is making and dispatching orders. ⠀
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When I went to Myanmar in February business went dead - with more orders and emails in the 24 hours after I got home than in the 3 weeks I was away. It is something I need to address. ⠀
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So do you like to see what business owners/makers/designers/writers get up to in their time off? Or would you prefer social media was temporarily abandoned or handed onto someone back at base? ⠀
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(As an aside this isn’t about working on holiday -as most business owners will recognise the integrated nature of a small business life means that stress doesn’t come from posting a photo with a coffee in the morning or making notes of a new idea or taking the time to read a great business book)
Today it is my 50th birthday. ⠀
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I’m celebrating it in Venice, feeling happy, loved, incredibly lucky and very, very much looking forward to whatever the next decades bring. ⠀
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Euan took this photo on the water bus  yesterday headed out to Torcello for lunch. ⠀
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It is a portrait of a woman anticipating good things. ⠀
What flowers have you seen bees on this year?⠀
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I spent half an hour a couple of days ago sitting watching bees work themselves around the cirsiums - this is one of the first non bulb perennials to flower in our garden so particularly precious for insects⠀
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There were also masses working in the wallflowers next to it - and in the broccoli that we left to flower. ⠀
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Next year we will hopefully be getting a couple of hives to put down in under the apple trees behind the cabin - a beautifully sheltered spot. ⠀
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I grew up with hives - taking them up to the heather in the car - and now that I don’t need to protect a crop of flowers from pollination (for once a flower is fertilised it fades so can’t be sold), we are finally able to get our own. ⠀
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I have 4 of these cloches. They were originally from the show stand that I made for the Country Living Fair In Glasgow in 2005. ⠀
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The event that really started my business in many ways and certainly changed the way I thought about what I’m capable of. ⠀
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The event that taught me that being small is an advantage, not a handicap. ⠀
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Now they are covered in moss- an effect that would have looked amazing on that original stand. ⠀
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It looks like another beautiful sunshiney day out there. I am getting ready to write my Friday newsletter which is all about designing the garden and not being too pretentious. X. If you aren’t on my list already you can sign up via my bio.
What do you take with you to pass the time on journeys?

I’m travelling a bit over the next few days so have been packing my handbag with things to do- knitting, kindle, phone, headphones, purse. 
What would be in yours?
”When the gorse is out of flower, kissing‘s out of fashion”

There are always a few flowers on the gorse, bright against the grey - but now is peak yellow in the hills. 
It is a plant that fascinates me. So prickly, so dense and yet its history is so domestic. 
The wood of choice for bakers’ ovens as it burns hot without making much ash. 
Planted next to Scotland’s West Coast crofts for drying linen - the barbs holding the sheets better than a washing line in the gales. 
And then there is the smell - which genetically I cannot discern - but which I am told is pure pina colada.
We bought this house because of bluebells. ⠀
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We spent a quarter of an hour in the house, small rooms, low ceilings, aluminium windows, swirly carpets. ⠀
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Then we spent an hour in the bluebell wood that slopes down to the burn, sun green through the alders, blue haze at our feet. ⠀
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A few years ago extremely heavy rain caused a land slip - the ground turned liquid and an acre of mature trees slid, along with the bluebells at their roots, down into the torrent and away. ⠀
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This year, finally, it is beginning to reestablish - new alder and willow saplings have their roots down, bluebells are forming a haze of blue. Still too fragile to walk in but getting there. I watch from the top of the slope.
Today marks a year since I began this Instagram account.⠀⠀
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I normally don't post a photo on a Saturday but read the papers instead, but I wanted to come on and say thank you to everyone who comes by and chats with me here.⠀⠀
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I also want to say a big thank you to Kayte @simpleandseason who encouraged me to give Instagram another go when I despaired of it.  You were right Kayte, there are real people here!⠀⠀
I started posting here of course because I run a business, and it’s important for me to find a non pushy way to talk about the things I sell, but the community I have found on Instagram is why I stay.⠀⠀
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What I'm interested in is real, everyday lives - and though people say to me that Instagram can feel really fake and salesy, that isn't how I find it at all. ⠀⠀
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I don't really follow any big 'influencers' because I find them a bit distant, instead I follow people who chat about what happens day to day, what they think, what they feel, how much they love their cat. ⠀⠀
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Instagram is my watercooler.  Thank you for meeting me here.⠀⠀
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This photo was taken by @katieannglen a year ago too.
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About Snapdragon

At Snapdragon we gently guide you through bringing the changing seasons into your daily life, helping you slow down, so that you can experience increased well being, calm and creativity.

Through our communities, both free and paid for, through Jane's writing on the blog, through carefully hand crafted gifts and activity kits, and through our online and in-person workshops we aim to bring people back in touch with the rhythms of a seasonal life.

Learn more about why here

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