At the moment we are dispatching on Tuesdays and Thursdays. Last orders for post 9am on that day.

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PLEASE READ OUR TERMS & CONDITIONS OF SALE PRIOR TO PURCHASING FROM OUR SITE:

1) All prices are in Pounds Sterling and are quoted inclusive of VAT.

2) All products and services are subject to availability and may be withdrawn at any time. We will endeavour to keep the site fully updated with new products and removing old ones. If your order cannot be fulfilled we will notify you with an option of waiting for the product to become available or be given a full refund for the product which is unavailable.

3) Delivery is charged at a variable rate, Within the UK standard delivery will arrive via Royal Mail 1st class. Delivery to other areas (including overseas) will be sent via Royal Mail Recorded Signed For and costs will use a weight/ size calculation.

4) Please note that we can only offer tracking for Europe & rest of the world to UK borders only and cannot be held responsible for goods from this point onwards. If you require delivery with full tracking, please get in contact and we will quote separately

5) We reserve the right to change delivery costs and method of postage at any time.

6) Deliveries will normally be made to UK addresses within 14 days. You will be advised of any delay, or if the item is not available .

7) Payment will be debited from your account before the despatch of your purchase. We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order secure, however if we are not negligent, we cannot be held liable for any loss you may suffer, if a third party procures unauthorised access to any data you provide when accessing or ordering from our site.

8) In the unlikely event that your product is lost or damaged in transit please contact us via email. In the case of damaged goods please retain the product and contact us within 7 days of receipt.

9) Returns – Goods may be returned within 14 working days from receipt and you will receive a full refund providing that all goods are carefully repackaged and returned to us in their original packaging and in resaleable condition. You must notify us by email to obtain an authorisation code for your return. Please note we do not accept returns on personalised items unless they are faulty.

Email: jane@snapdragononline.co.uk

RETURN ADDRESS: Snapdragon, Sunnyside, Gartacharn Road, Balfron Station, Stirlingshire G63 0NH


It is advisable for you to obtain a proof of posting when returning items, as they remain your responsibility until we have received them. In the event that the goods are not in resaleable condition, we reserve the right not to provide a refund and you will be responsible for the cost of such goods being returned to you, within 28 days of our notification.

This does not affect your statutory rights.

10) Any complaints will be processed and rectified as soon as possible.

11) A confirmation email is sent to you after the placing of an order and after dispatch.

DATA PROTECTION & PRIVACY POLICY

We are committed to protecting your privacy and will only use the information we collect about you lawfully in accordance with the Data Protection Act 1998. We request your name and address to enable us to provide you with an efficient after-sales service but we WILL NOT pass your name and address to ANY third parties. If you make a purchase you will be added to a customer database for the future receipt of our printed mail-order catalogue unless you specify otherwise. If requested you may also be added to an e-mailing list to be notified of new products and special offers. We will give you the chance of refusing any marketing email from us. We hold your name, address, phone/fax number and email address. We do not hold your credit/debit card details. To contact us about privacy matters please email jane@snapdragononline.co.uk.

SATISFACTION GUARANTEED

If you are not entirely satisfied with your purchase, you can return it within 14 days of the despatch date with your receipt, providing the goods are not damaged, and you will receive a full refund. PLEASE NOTE we do not offer refunds/returns on personalised items unless they are faulty.

NOTHING IN THE ABOVE GUARANTEE AFFECTS YOUR LEGAL RIGHTS (Your statutory rights are not affected).

COPYRIGHT & TRADEMARKS, CONDITIONS OF WEBSITE USE

All website design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright snapdragononline.co.uk and its affiliates or their content and technology providers.

ALL RIGHTS RESERVED

Any use of materials on this Web site, including reproduction for purposes other than those noted above, modification, distribution, or re-publication, without the prior written permission of Snapdragon is strictly prohibited.

CONDITIONS OF WEBSITE USE

Copyright All Web site design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright snapdragononline.co.uk and its affiliates or their content and technology providers. ALL RIGHTS RESERVED. Any use of materials on this Web site--including reproduction for purposes other than those noted above, modification, distribution, or re-publication without the prior written permission of Snapdragon is strictly prohibited.

CUSTOMER SERVICES AND SUPPORT

If you have any further queries, please contact us at valerie@snapdragononline.co.uk.

We will endeavour to respond to all complaints within 5 working days.

REFUSAL OF TRANSACTION

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

DISCLAIMER

To the fullest extent permitted at law, snapdragononline.co.uk is providing this web site and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this web site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, Snapdragon does not represent or warrant that the information accessible via this web site is accurate, complete or current.

Price and availability information is subject to change without notice.

EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by events outside our reasonable control (force majeure event).

A force majeure event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:

(a) strikes, lock-outs or other industrial action; or
(b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or
(c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; or
(d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
(e) impossibility of the use of public or private telecommunications networks; or
(f) failure by our suppliers to supply the goods to us which are required to fulfil your order.

Our obligations under these terms are suspended for the period that the force majeure event continues, and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the force majeure event to a close or to find a solution by which our obligations under these terms can be performed despite the force majeure event. If we have been unable to resolve a force majeure event within three months we shall be entitled to cancel your order without penalty save for refunding to you the purchase price you have paid.

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Snapdragon social

Today is the last day to become a member of Snapdragon Studio for a while. I close the doors to new members at midnight. ⠀
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I actually took the decision a couple of months ago, while doing @simpleandseason ‘s excellent course The Playbook, when I realised that I really wanted to work with a settled group of members instead of constantly looking for new ones.⠀
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Now the decision seems even more right, the opportunity to hunker down and support each other through this. ⠀
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The plans I had set out at the beginning of February aren’t the right ones now, so I need to make new ones, and this gives me a chance to make new plans together. ⠀
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Tomorrow I’m going to be sending out a survey to members to see what their new circumstances are and what would be most useful. ⠀
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If you had thought about joining then you can still find all the details on www.snapdragonlife.com today or DM me.
Twelve thousand years ago, when Loch Lomond was frozen solid, glaciers grinding out the soil, the ridge where I live would have been the outermost bank, the bit reaches just as the ice retreated. The terminal moraine. ⠀
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This has become my daily walk - the fields falling away on either side of the road, hills circling in the distance, blues and greys and increasingly bright olive greens. ⠀
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And now lambs. An animated landscape.
Last week Euan forwarded me a spoof article about “Middle Class Quarantine”, people making sourdough bread, transforming the flower border into a vegetable patch, collecting eggs from their flock of bantams. ⠀
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This is Caspar, the head of my flock of bantams. ⠀
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I’ve never felt so privileged in my life as I do now (and I’m a pretty privileged person at the best of times). ⠀
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Part of it is the gift of having space, of being able to walk out into beautiful countryside from my front door, of having a studio in my garden so that I can keep working. A proper spare room to move into, an extra bathroom and back door. ⠀
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But it’s more than just the circumstances of the life we have built here - it goes right to the core of me, the luck of having a temperament happy to work alone, of having grown up daughters who came home and get on with each other.  It is being an introvert, getting my energy from being by myself, my comfort from cooking and gardening and making things, the way I always, always have food in the cupboard. ⠀
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I look out from my isolation here and I see the gaps opening wider and wider in society with this and it frightens and terrifies me. When we get out again we will have so much work to do. ⠀
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There is something so 'Old Mastery' about fritillaries I think. ⁠⠀
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I planted (or more accurately @eileentisdall planted) hundreds of fritillaries under the plum trees and they are beginning to bloom.⁠⠀
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We also potted some up for indoors and kept them in the cold greenhouse - and I planted those ones into these tea cups as soon as they had full buds.⁠⠀
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Once the flowers are over they will join the others in the orchard.⁠⠀
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If you want to try this - with any small bulbs - you can dig them up from the garden and bring indoors temporarily, water lightly (remember there is no drainage), top with moss and keep coolish.⁠⠀
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Watching bulbs unfurl and bloom is a wonderful way to take advantage of having to stay indoors more.⁠⠀
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Like many people I have been racking my brain as to what I can do to help.⁠⠀
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I am stuck here so I can't deliver or run errands, I'm not a natural maker of cheerful phone calls and it will be a good few weeks before anything I am growing is actually ready.⁠⠀
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I do however have a Royal Mail pick up in place - on Tuesdays and Thursdays from the garage - and it seemed that I should make use of that while I have access to it.⁠⠀
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All things on our website can be sent direct with free gift wrap and a card - and, more importantly I think, I am also hand drawing cards and sending them with your message inside (or letter - I can print it out and put it inside the card). ⁠⠀
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For members I am only charging postage, for everyone else there is a minimal charge to cover supplies.  The details are on the front page of my website www.snapdragonlife.com.⁠⠀
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I know that my elderly relatives are oblivious to all things digital, all the ways that I keep in touch with friends, have passed them by and I do worry about how isolated they must be. ⁠⠀
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A letter through the mail might make someone's day so much brighter.
One of my blessings at the moment  is that my daily walk is along the road that passes through our neighbours’ farm. ⠀
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A sheepy maternity unit, where the heavy, still sheep of one day will be joined by bright, bouncing, tumbling lambs the next. ⠀
Lupin - in a halo of light here - has recently become top cat in the house. ⠀
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Minou, my morning cat, has given up the job reluctantly in a flurry of spats over the past 6 months. ⠀
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What has been fascinating is how Lupin has not changed his routine, he still sleeps 90% of the day moving only to keep in the sun and to eat, yet he has mysteriously transformed into a  massive and dense ball of fluff coated muscle. ⠀
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It just shows how much is in the mind and the role taken on. ⠀
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This weekend I was very down, worried about what comes next for NHS staff, frustrated at the thoughtless actions of others.⁠⠀
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Today though, I have decided to draw a line.  I cannot change anyone's behaviour.  I doubt that the people who watch my stories are the same people who are treating this pandemic as a Bank Holiday.⁠⠀
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Instead I'm going to try and produce as many useful things as I can.  On Friday I published a blog about all the things that you can do to bring the feeling of the outside into your home.⁠⠀
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It is actually a piece I originally wrote about chronic illness and the fatigue that can trap you indoors, but it has a wider use now I think.  It is about the science behind the way that our brains perceive nature and how you can get a lot of the wellbeing effects of being outside without leaving your home.⁠⠀
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The blog is on the home page of my website - www.snapdragonlife.com - and you can get to it via my profile too.⁠⠀
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If you have any other tips please comment and I can add them in.
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About Snapdragon

At Snapdragon we gently guide you through bringing the changing seasons into your daily life, helping you slow down, so that you can experience increased well being, calm and creativity.

Through our communities, both free and paid for, through Jane's writing on the blog, through carefully hand crafted gifts and activity kits, and through our online and in-person workshops we aim to bring people back in touch with the rhythms of a seasonal life.

Learn more about why here

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