PLEASE READ OUR TERMS & CONDITIONS OF
SALE PRIOR TO PURCHASING FROM OUR SITE:
1) All prices are in Pounds Sterling and are quoted
inclusive of VAT.
2) All products and services are subject to
availability and may be withdrawn at any time. We will endeavour to
keep the site fully updated with new products and removing old ones.
If your order cannot be fulfilled we will notify you with an option
of waiting for the product to become available or be given a full
refund for the product which is unavailable.
3) Delivery is charged at a variable rate, Within the UK standard delivery will arrive via Royal Mail tracked 48. Delivery to other areas
(including overseas) will be sent via Royal Mail Recorded Signed For
and costs will use a weight/ size calculation.
4) Please note that we can only offer tracking for
Europe & rest of the world to UK borders only and cannot be held
responsible for goods from this point onwards. If you require
delivery with full tracking, please get in contact and we will quote
separately
5) We reserve
the right to change delivery costs and method of postage at any time.
6) Deliveries will normally be made to UK addresses
within 14 days. You will be advised of any delay, or if the item is
not available .
7) Payment will be debited from your account before the
despatch of your purchase. We will take all reasonable care, in so
far as it is within our power to do so, to keep the details of your
order secure, however if we are not negligent, we cannot be held
liable for any loss you may suffer, if a third party procures
unauthorised access to any data you provide when accessing or
ordering from our site.
8) In the unlikely event that your product is lost or
damaged in transit please contact us via email. In the case of damaged goods please retain the
product and contact us within 7 days of receipt.
9) Returns – Goods may be returned within 14 working
days from receipt and you will receive a full refund providing that
all goods are carefully repackaged and returned to us in their
original packaging and in resaleable condition. You must notify us by
email to obtain an authorisation code for your return. Please note we
do not accept returns on personalised items unless they are
faulty.
Email: jane@snapdragonlife.co.uk
RETURN ADDRESS: Snapdragon, Sunnyside,
Gartacharn Road, Balfron Station, Stirlingshire G63 0NH
It is advisable for you to obtain a proof of
posting when returning items, as they remain your responsibility
until we have received them. In the event that the goods are not in
resaleable condition, we reserve the right not to provide a refund
and you will be responsible for the cost of such goods being returned
to you, within 28 days of our notification.
This does not
affect your statutory rights.
10) Any complaints will be
processed and rectified as soon as possible.
11) A confirmation email is sent to you after the
placing of an order and after dispatch.
DATA PROTECTION & PRIVACY POLICY
We
are committed to protecting your privacy and will only use the
information we collect about you lawfully in accordance with the Data
Protection Act 1998. We request your name and address to enable us to
provide you with an efficient after-sales service but we WILL NOT
pass your name and address to ANY third parties. If you make a
purchase you will be added to a customer database for the future
receipt of our printed mail-order catalogue unless you specify
otherwise. If requested you may also be added to an e-mailing list to
be notified of new products and special offers. We will give you the
chance of refusing any marketing email from us. We hold your name,
address, phone/fax number and email address. We do not hold your
credit/debit card details. To request deletion of data please email Jane@snapdragonlife.com. To contact us about any other privacy matters please
email jane@snapdragonlife.com.
SATISFACTION GUARANTEED
If you are not
entirely satisfied with your purchase, you can return it within 14
days of the despatch date with your receipt, providing the goods are
not damaged, and you will receive a full refund. PLEASE NOTE we do
not offer refunds/returns on personalised items unless they are
faulty.
Refunds are not generally available on memberships or courses.
NOTHING IN THE ABOVE GUARANTEE AFFECTS YOUR LEGAL
RIGHTS (Your statutory rights are not affected).
COPYRIGHT
& TRADEMARKS, CONDITIONS OF WEBSITE USE
All website
design, text, graphics, the selection and arrangement thereof and all
software compilations, underlying source code, software (including
applets) and all other material on this Web site are copyright
snapdragononline.co.uk and its affiliates or their content and
technology providers.
ALL RIGHTS RESERVED
Any
use of materials on this Web site, including reproduction for
purposes other than those noted above, modification, distribution, or
re-publication, without the prior written permission of Snapdragon
is strictly prohibited.
CONDITIONS OF
WEBSITE USE
Copyright All Web site design, text,
graphics, the selection and arrangement thereof and all software
compilations, underlying source code, software (including applets)
and all other material on this Web site are copyright
snapdragononline.co.uk and its affiliates or their content and
technology providers. ALL RIGHTS RESERVED. Any use of materials on
this Web site--including reproduction for purposes other than those
noted above, modification, distribution, or re-publication without
the prior written permission of Snapdragon is strictly prohibited.
CUSTOMER SERVICES AND SUPPORT
If you have any
further queries, please contact us at jane@snapdragononline.co.uk.
We will endeavour to respond to all complaints within 5
working days.
REFUSAL OF TRANSACTION
We
reserve the right to withdraw any products from this website at
any time and/or remove or edit any materials or content on this
website. We may refuse to process a transaction for any reason or
refuse service to anyone at any time at our sole discretion. We will
not be liable to you or any third party by reason of our withdrawing
any product from this website whether or not that product has been
sold; removing or editing any materials or content on the website;
refusing to process a transaction or unwinding or suspending any
transaction after processing has begun.
DISCLAIMER
To
the fullest extent permitted at law, snapdragononline.co.uk is
providing this web site and its contents on an "as is"
basis and makes no (and expressly disclaims all) representations or
warranties of any kind, express or implied, with respect to this web
site or the information, content, materials or products included in
this site including, without limitation, warranties of
merchantability and fitness for a particular purpose. In addition,
Snapdragon does not represent or warrant that the information
accessible via this web site is accurate, complete or current.
Price and availability information is subject to change
without notice.
EVENTS OUTSIDE OUR CONTROL
We
will not be liable or responsible for any failure to perform, or
delay in performance of, any of our obligations under these terms
that is caused by events outside our reasonable control (force
majeure event).
A force majeure event includes any act, event,
non-occurrence, omission or accident beyond our reasonable control
and includes, in particular (without limitation), the following:
(a)
strikes, lock-outs or other industrial action; or
(b) civil
commotion, riot, invasion, terrorist attack or threat of terrorist
attack, war (whether declared or not) or threat or preparation for
war; or
(c) fire, explosion, storm, flood, earthquake, subsidence,
epidemic or other natural disaster; or
(d) impossibility of the
use of railways, shipping, aircraft, motor transport or other means
of public or private transport;
(e) impossibility of the use of
public or private telecommunications networks; or
(f) failure by
our suppliers to supply the goods to us which are required to fulfil
your order.
Our obligations under these terms are suspended
for the period that the force majeure event continues, and we will
have an extension of time to perform these obligations for the
duration of that period. We will take reasonable steps to bring the
force majeure event to a close or to find a solution by which our
obligations under these terms can be performed despite the force
majeure event. If we have been unable to resolve a force majeure
event within three months we shall be entitled to cancel your order
without penalty save for refunding to you the purchase price you have
paid.
