Our lead time is 2-3 working days at the moment

Terms and conditions

PLEASE READ OUR TERMS & CONDITIONS OF SALE PRIOR TO PURCHASING FROM OUR SITE:

1) All prices are in Pounds Sterling and are quoted inclusive of VAT.

2) All products and services are subject to availability and may be withdrawn at any time. We will endeavour to keep the site fully updated with new products and removing old ones. If your order cannot be fulfilled we will notify you with an option of waiting for the product to become available or be given a full refund for the product which is unavailable.

3) Delivery is charged at a variable rate, Within the UK standard delivery will arrive via Royal Mail 1st class. Delivery to other areas (including overseas) will be sent via Royal Mail Recorded Signed For and costs will use a weight/ size calculation.

4) Please note that we can only offer tracking for Europe & rest of the world to UK borders only and cannot be held responsible for goods from this point onwards. If you require delivery with full tracking, please get in contact and we will quote separately

5) We reserve the right to change delivery costs and method of postage at any time.

6) Deliveries will normally be made to UK addresses within 14 days. You will be advised of any delay, or if the item is not available .

7) Payment will be debited from your account before the despatch of your purchase. We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order secure, however if we are not negligent, we cannot be held liable for any loss you may suffer, if a third party procures unauthorised access to any data you provide when accessing or ordering from our site.

8) In the unlikely event that your product is lost or damaged in transit please contact us via email. In the case of damaged goods please retain the product and contact us within 7 days of receipt.

9) Returns – Goods may be returned within 14 working days from receipt and you will receive a full refund providing that all goods are carefully repackaged and returned to us in their original packaging and in resaleable condition. You must notify us by email to obtain an authorisation code for your return. Please note we do not accept returns on personalised items unless they are faulty.

Email: jane@snapdragononline.co.uk

RETURN ADDRESS: Snapdragon, Sunnyside, Gartacharn Road, Balfron Station, Stirlingshire G63 0NH


It is advisable for you to obtain a proof of posting when returning items, as they remain your responsibility until we have received them. In the event that the goods are not in resaleable condition, we reserve the right not to provide a refund and you will be responsible for the cost of such goods being returned to you, within 28 days of our notification.

This does not affect your statutory rights.

10) Any complaints will be processed and rectified as soon as possible.

11) A confirmation email is sent to you after the placing of an order and after dispatch.

DATA PROTECTION & PRIVACY POLICY

We are committed to protecting your privacy and will only use the information we collect about you lawfully in accordance with the Data Protection Act 1998. We request your name and address to enable us to provide you with an efficient after-sales service but we WILL NOT pass your name and address to ANY third parties. If you make a purchase you will be added to a customer database for the future receipt of our printed mail-order catalogue unless you specify otherwise. If requested you may also be added to an e-mailing list to be notified of new products and special offers. We will give you the chance of refusing any marketing email from us. We hold your name, address, phone/fax number and email address. We do not hold your credit/debit card details. To contact us about privacy matters please email jane@snapdragononline.co.uk.

SATISFACTION GUARANTEED

If you are not entirely satisfied with your purchase, you can return it within 14 days of the despatch date with your receipt, providing the goods are not damaged, and you will receive a full refund. PLEASE NOTE we do not offer refunds/returns on personalised items unless they are faulty.

NOTHING IN THE ABOVE GUARANTEE AFFECTS YOUR LEGAL RIGHTS (Your statutory rights are not affected).

COPYRIGHT & TRADEMARKS, CONDITIONS OF WEBSITE USE

All website design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright snapdragononline.co.uk and its affiliates or their content and technology providers.

ALL RIGHTS RESERVED

Any use of materials on this Web site, including reproduction for purposes other than those noted above, modification, distribution, or re-publication, without the prior written permission of Snapdragon is strictly prohibited.

CONDITIONS OF WEBSITE USE

Copyright All Web site design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright snapdragononline.co.uk and its affiliates or their content and technology providers. ALL RIGHTS RESERVED. Any use of materials on this Web site--including reproduction for purposes other than those noted above, modification, distribution, or re-publication without the prior written permission of Snapdragon is strictly prohibited.

CUSTOMER SERVICES AND SUPPORT

If you have any further queries, please contact us at valerie@snapdragononline.co.uk.

We will endeavour to respond to all complaints within 5 working days.

REFUSAL OF TRANSACTION

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

DISCLAIMER

To the fullest extent permitted at law, snapdragononline.co.uk is providing this web site and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this web site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, Snapdragon does not represent or warrant that the information accessible via this web site is accurate, complete or current.

Price and availability information is subject to change without notice.

EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by events outside our reasonable control (force majeure event).

A force majeure event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:

(a) strikes, lock-outs or other industrial action; or
(b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or
(c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; or
(d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
(e) impossibility of the use of public or private telecommunications networks; or
(f) failure by our suppliers to supply the goods to us which are required to fulfil your order.

Our obligations under these terms are suspended for the period that the force majeure event continues, and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the force majeure event to a close or to find a solution by which our obligations under these terms can be performed despite the force majeure event. If we have been unable to resolve a force majeure event within three months we shall be entitled to cancel your order without penalty save for refunding to you the purchase price you have paid.

Snapdragon social

What do you do to break your routine? ⠀
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Yesterday, instead of eating lunch at my desk, I packed up soup and some bread into a backpack and headed outside.⁠⠀
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I'm sharing my favourite seasonal soup recipe in this week's newsletter - you can sign up via the link in bio or at www.snapdragonlife.com.⁠⠀
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The bread is a @katgoldin recipe (she is having an instagram bake along this weekend if you fancy making your own) and the instructions for making the beeswax wrap are on my blog.
I grew up by this sea. Perfect for introspective teenage walks, head down into the wind. 
We went for our New Year stay with my parents this weekend - beach walks, lots of dogs and extended family time. No time for introspection.
I spent yesterday afternoon at the kitchen table sorting out my boxes of vegetable seeds.⁠⠀
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Dividing them into types and sowing seasons, seeing what I have enough of (17 varieties of kale is probably enough) and what has run out. ⁠⠀
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Then I spent some time browsing through catalogues to see what new (to me) things I can try - I'm keen to try growing celery this year as it is often difficult to find organic celery in the shops and the non organic has the highest chemical input of any vegetable.⁠⠀
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Are you growing vegetables this year? Is there anything new on your list?
And suddenly it is time to get the house back to normal - I'm gradually putting obviously Christmassy things away, rearranging the bulbs, making the 'tidy spots' in the house look cared for.⁠⠀
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It was so lovely to see people signing up as Studio Members yesterday and to welcome them into the Facebook Group where this month we are talking about Dream Planning (my anti-planning system) and the way the subconscious brain can help or hinder you.⁠⠀
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This photo of Budgie, my psychopathic middle cat, was taken last January - just after she had knocked pots out of the way to clear some proper bird watching space.⁠⠀
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Yesterday morning, while the cats slept on the bed, there were 18 birds in the hedge waiting their turn to feed from the window feeder.
Happy New Year.⁠⠀
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What are you wanting to bring into your life this year? ⁠⠀
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I'm actually very anti-resolutions, my character is not good with anything structured (off the scale rebel on @gretchenrubin’s test) I also want my life to be more than ticking things off a to-do list and as soon as one exists I rebel and procrastinate. ⁠⠀
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If I write a formal plan you can be pretty sure that I will do nothing on it. If I make a resolution something drives me to go the opposite way.⁠⠀
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That is why I do something much gentler - no workbooks, lists or plans -  but it is also something which I believe is much more powerful. I call it the Dream Life Planner and it is based on guiding the subconscious brain to support rather than sabotage you. It is a simple way to make big changes in the way you live. ⁠⠀
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You can get the basic modules by signing up to my newsletter or - if you want something more guided and detailed, with more of the science behind it, sign up to Snapdragon Studio Membership and you will get weekly e-mails throughout January. The next 4 people to sign up to Membership get a hard copy monthly planner too. You can find out more by clicking through my bio or visiting www.snapdragonlife.com
Happy Hogmanay.⁠⠀
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Christmas only officially became a holiday in Scotland in 1958. Before that, for 400 years, it had been a day like any other. ⁠⠀
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Here it has always been more about the gathering with friends and neighbours to see the New Year in. ⁠⠀
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Tonight we have Open House, everyone is welcome - just come on in if you are passing, there is plenty food and drink. (DM me for the address if you don't have it.)⁠⠀
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I think that it may be because Hogmanay is the main thing for me that all my decorations are light and bright, pale metallics and sprouting bulbs. This is the window seat by the stove.
Yesterday we walked from Drymen over the Conic to have lunch at the Oak Tree Inn in Balmaha.⁠⠀
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Katie took this as we headed over the brow of the hill and onto the downward part. I was looking out over Loch Lomond, with that magnificent winter sunshine on the water, congratulating myself that I was going to make it after all. (I am really not at all fit at the moment).⁠⠀
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I mentioned a couple of posts back that I was thinking of going off line for a bit over the festive season - I have noticed that tugging panicked feeling when I haven't my phone in my hand increasing, and the way seeing someone on their phone drives me to pick up mine, and even worse the repetitive scrolling when I actually want to be reading a proper book. ⁠⠀
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So I'm going to switch my phone off until 30th. ⁠⠀
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I only say this because last year a friend - also a bit of a social media addict - did this unannounced and, after a week, I was so concerned that I was on the point of texting her husband to see if she was ill/imprisoned/dead.
Today I’m going to decorate the house - plant the amaryllis in glass vases, put up the fairy lights, hang the big mercury glass baubles in the window, get the paper white narcissi our from the cool of the guest room. 
For some reason it hasn’t felt right until today, but now it feels like a family Christmas can begin. 
I’m much more of a Hogmanay person so I suspect that I’m actually decorating for the new year. 
And then I’m going to close everything down, put on the auto responders, sit with a gin and crisps by the stove and celebrate the gradual returning of the light.
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About Snapdragon

At Snapdragon we gently guide you through bringing the changing seasons into your daily life, helping you slow down, so that you can experience increased well being, calm and creativity.

Through our communities, both free and paid for, through Jane's writing on the blog, through carefully hand crafted gifts and activity kits, and through our online and in-person workshops we aim to bring people back in touch with the rhythms of a seasonal life.

Learn more about why here

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