Our current lead time is 2-3 working days

Terms and conditions

PLEASE READ OUR TERMS & CONDITIONS OF SALE PRIOR TO PURCHASING FROM OUR SITE:

1) All prices are in Pounds Sterling and are quoted inclusive of VAT.

2) All products and services are subject to availability and may be withdrawn at any time. We will endeavour to keep the site fully updated with new products and removing old ones. If your order cannot be fulfilled we will notify you with an option of waiting for the product to become available or be given a full refund for the product which is unavailable.

3) Delivery is charged at a variable rate, Within the UK standard delivery will arrive via Royal Mail 1st class. Delivery to other areas (including overseas) will be sent via Royal Mail Recorded Signed For and costs will use a weight/ size calculation.

4) Please note that we can only offer tracking for Europe & rest of the world to UK borders only and cannot be held responsible for goods from this point onwards. If you require delivery with full tracking, please get in contact and we will quote separately

5) We reserve the right to change delivery costs and method of postage at any time.

6) Deliveries will normally be made to UK addresses within 14 days. You will be advised of any delay, or if the item is not available .

7) Payment will be debited from your account before the despatch of your purchase. We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order secure, however if we are not negligent, we cannot be held liable for any loss you may suffer, if a third party procures unauthorised access to any data you provide when accessing or ordering from our site.

8) In the unlikely event that your product is lost or damaged in transit please contact us via email. In the case of damaged goods please retain the product and contact us within 7 days of receipt.

9) Returns – Goods may be returned within 14 working days from receipt and you will receive a full refund providing that all goods are carefully repackaged and returned to us in their original packaging and in resaleable condition. You must notify us by email to obtain an authorisation code for your return. Please note we do not accept returns on personalised items unless they are faulty.

Email: jane@snapdragononline.co.uk

RETURN ADDRESS: Snapdragon, Sunnyside, Gartacharn Road, Balfron Station, Stirlingshire G63 0NH


It is advisable for you to obtain a proof of posting when returning items, as they remain your responsibility until we have received them. In the event that the goods are not in resaleable condition, we reserve the right not to provide a refund and you will be responsible for the cost of such goods being returned to you, within 28 days of our notification.

This does not affect your statutory rights.

10) Any complaints will be processed and rectified as soon as possible.

11) A confirmation email is sent to you after the placing of an order and after dispatch.

DATA PROTECTION & PRIVACY POLICY

We are committed to protecting your privacy and will only use the information we collect about you lawfully in accordance with the Data Protection Act 1998. We request your name and address to enable us to provide you with an efficient after-sales service but we WILL NOT pass your name and address to ANY third parties. If you make a purchase you will be added to a customer database for the future receipt of our printed mail-order catalogue unless you specify otherwise. If requested you may also be added to an e-mailing list to be notified of new products and special offers. We will give you the chance of refusing any marketing email from us. We hold your name, address, phone/fax number and email address. We do not hold your credit/debit card details. To contact us about privacy matters please email jane@snapdragononline.co.uk.

SATISFACTION GUARANTEED

If you are not entirely satisfied with your purchase, you can return it within 14 days of the despatch date with your receipt, providing the goods are not damaged, and you will receive a full refund. PLEASE NOTE we do not offer refunds/returns on personalised items unless they are faulty.

NOTHING IN THE ABOVE GUARANTEE AFFECTS YOUR LEGAL RIGHTS (Your statutory rights are not affected).

COPYRIGHT & TRADEMARKS, CONDITIONS OF WEBSITE USE

All website design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright snapdragononline.co.uk and its affiliates or their content and technology providers.

ALL RIGHTS RESERVED

Any use of materials on this Web site, including reproduction for purposes other than those noted above, modification, distribution, or re-publication, without the prior written permission of Snapdragon is strictly prohibited.

CONDITIONS OF WEBSITE USE

Copyright All Web site design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright snapdragononline.co.uk and its affiliates or their content and technology providers. ALL RIGHTS RESERVED. Any use of materials on this Web site--including reproduction for purposes other than those noted above, modification, distribution, or re-publication without the prior written permission of Snapdragon is strictly prohibited.

CUSTOMER SERVICES AND SUPPORT

If you have any further queries, please contact us at valerie@snapdragononline.co.uk.

We will endeavour to respond to all complaints within 5 working days.

REFUSAL OF TRANSACTION

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

DISCLAIMER

To the fullest extent permitted at law, snapdragononline.co.uk is providing this web site and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this web site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, Snapdragon does not represent or warrant that the information accessible via this web site is accurate, complete or current.

Price and availability information is subject to change without notice.

EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by events outside our reasonable control (force majeure event).

A force majeure event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:

(a) strikes, lock-outs or other industrial action; or
(b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or
(c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; or
(d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
(e) impossibility of the use of public or private telecommunications networks; or
(f) failure by our suppliers to supply the goods to us which are required to fulfil your order.

Our obligations under these terms are suspended for the period that the force majeure event continues, and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the force majeure event to a close or to find a solution by which our obligations under these terms can be performed despite the force majeure event. If we have been unable to resolve a force majeure event within three months we shall be entitled to cancel your order without penalty save for refunding to you the purchase price you have paid.

Snapdragon social

This is my current work in progress.⁠⠀
It will eventually be a big cabled throw - the silk I'm using is pretty chunky so it should be a fairly quick knit. ⁠⠀
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The preparation will take longer though.  I wanted to make something for our home that is really connected to this place.  Something dyed with the plants that grow here.  Something slow.⁠⠀
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The yarns in the photo were dyed in early September with plants from the garden - the yellow is dahlia flowers, the greyish green is dahlia leaves with some iron, the paler blue grey is woad (next year I shall grow more to get deeper colours). The linen cloths were dyed with avocado.⁠⠀
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This afternoon I plan to cut some willow to soak for another hank.  I have 12 hanks and a wound ball in total.⁠⠀
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I found the silk in a giant yarn stash that lives at my Mum's house, I can't remember where we got it but it would have been bought in the late 1980s when we led each other astray in yarn buying sprees.⁠⠀
Do you ever find echoes of your childhood home in your current one?  If so, do you find it a bit like realising that you've begun to sound exactly like your Mum?⁠⠀
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I grew up in a house with a butler's pantry - it was a small corridor like room between the kitchen and the dining room.⁠⠀
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One side of the room was all cupboards, where plates and cutlery were stored, the other side was one of those amazing curved metal 1950s English Rose sinks.⁠⠀
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The butler was, of course, long gone. ⁠⠀
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Last month we redecorated our own 'pantry' - a small room between the open plan kitchen and the bedrooms.  It is really more of a large alcove than a proper room, there are no windows and only 3 walls.  It was a squalid mess 90% of the time as people dumped things.⁠⠀
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I decided that proper storage was the answer - we got the red dresser I posted last month, we relocated shelves and tables from elsewhere in the house and then we put up this antique glass fronted wall cabinet for the china and glass.⁠⠀
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As I walked past this morning I recognised the feel - I had made a little C19th butler's pantry in my 1980s bungalow! ⁠⠀
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I could, of course, do with the butler.
Small things that mean home.⁠⠀
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What is the first thing you do when you get home from holiday?⁠⠀
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On Sunday when we arrived back  from holiday I took my snips out to see what I could find in the frosted garden to put in a vase by the front door.⁠⠀
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It's nothing fancy - some starry bright common asters, deep pink persicaria, scabious and dill - all set off with blousy Japanese anemones. But for me it is a beautiful distraction from the piles of laundry and unpacked cases.⁠⠀
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The engraved glass plate is by @janeraven ⁠⠀
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It’s the last day of our holiday - by lunchtime we will be back in the air and headed for London to catch up with our girls over dinner. 
For the past two weeks we have been staying high in the mountains, about half an hour from Split in Croatia, an area of stunning beauty - It is the end of season, the verges are baked to straw, the trees full of olives and pomegranates, paths are lined with a white flowered thyme. 
For me the fortnight has been a game of magic eye, squinting against the sun, suddenly spotting drifts of ‘love in a mist’ seedheads, the remains of white scabious, sweet scented clematis a few flowers on their second bloom, delphiniums, euphorbia, lambs ears and great spikes of campanula growing from the rocks. All wild, all natural, all in just the right place. 
It has been a wonderful break - and now I’m looking forward to getting home and making plans and getting everything out of my head and onto paper.
Yesterday, taking advantage of my calm, clear, well holidayed head, I wrote down a 3 year goal along with the 3 things I need to do consistently for it to happen and I emailed it to some friends who I know will root for me, keep me on track and cheer each time I get a step nearer. ⠀
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Having lots of friends who I absolutely know will be happy for me when something goes well is a relatively new thing. In many ways I think friends for good times are more difficult to find than friends for bad. ⠀
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Who are your cheerleaders? ⠀
Back in my previous life as a flower grower and wedding florist, this time of year was the most stressful. Economically it was essential, but the borrowed time, watching the garden slow down, waiting for a night cold enough to turn everything black was tense. ⠀
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I rarely agreed to October weddings, but sometimes I was persuaded, because when they work they work so beautifully- the vulnerability of the flowers somehow glowing through. ⠀
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This mug - officially Autumn meadow - is ‘Christine’s mug’ in my head. A mix of teasels and echinacea rebloom, some startlingly tall blue forget me nots on second flowering, and damp fennel seed heads, put together to decorate a tiny stone church 12 years ago. ⠀
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The mug comes into the ‘we forgot to put it on the website’ category - that has been rectified now and you can get to it via the link in my profile.
Overwhelm 
It seems to be something that creeps up, tangling your feet, muddling your head- not all that noticeable until you begin to break through it. 
Or maybe it is visible there, as a shortness of breath, a tightening of shoulders, a fear of crowds. 
I am spending this weekend untangling my head by the sea in Croatia . Swimming and sitting still and decluttering my mind. 
And in the place of all the numbing fears and doubts, the undermining feelings that nothing makes a difference anyway, have slid in clear plans and steps and intentions. As if by magic. 
Do you ever feel overwhelmed?  What do you do to shake it off?
These are the kinds of dahlias that I'm going to be planting more of next year. ⁠⠀
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They are described as blue (which is obviously not the case - oh those lying insta filters!), they are pretty useless as cut flowers, they get easily damaged in the rain.⁠⠀
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But, oh how the bees LOVE them.⁠⠀
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So, therefore, do I.⁠ ⠀
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We begin our beekeeping course next month - making sure we have some good basic knowledge before the bees themselves arrive in the spring. ⠀
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I’m very excited. Are you planning to learn anything new over the winter?
snapdragon.life
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About Snapdragon

At Snapdragon we gently guide you through bringing the changing seasons into your daily life, helping you slow down, so that you can experience increased well being, calm and creativity.

Through our communities, both free and paid for, through Jane's writing on the blog, through carefully hand crafted gifts and activity kits, and through our online and in-person workshops we aim to bring people back in touch with the rhythms of a seasonal life.

Learn more about why here

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