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Terms and conditions

PLEASE READ OUR TERMS & CONDITIONS OF SALE PRIOR TO PURCHASING FROM OUR SITE:

1) All prices are in Pounds Sterling and are quoted inclusive of VAT.

2) All products and services are subject to availability and may be withdrawn at any time. We will endeavour to keep the site fully updated with new products and removing old ones. If your order cannot be fulfilled we will notify you with an option of waiting for the product to become available or be given a full refund for the product which is unavailable.

3) Delivery is charged at a variable rate, Within the UK standard delivery will arrive via Royal Mail tracked 48. Delivery to other areas (including overseas) will be sent via Royal Mail Recorded Signed For and costs will use a weight/ size calculation.

4) Please note that we can only offer tracking for Europe & rest of the world to UK borders only and cannot be held responsible for goods from this point onwards. If you require delivery with full tracking, please get in contact and we will quote separately

5) We reserve the right to change delivery costs and method of postage at any time.

6) Deliveries will normally be made to UK addresses within 14 days. You will be advised of any delay, or if the item is not available .

7) Payment will be debited from your account before the despatch of your purchase. We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order secure, however if we are not negligent, we cannot be held liable for any loss you may suffer, if a third party procures unauthorised access to any data you provide when accessing or ordering from our site.

8) In the unlikely event that your product is lost or damaged in transit please contact us via email. In the case of damaged goods please retain the product and contact us within 7 days of receipt.

9) Returns – Goods may be returned within 14 working days from receipt and you will receive a full refund providing that all goods are carefully repackaged and returned to us in their original packaging and in resaleable condition. You must notify us by email to obtain an authorisation code for your return. Please note we do not accept returns on personalised items unless they are faulty.

Email: jane@snapdragonlife.co.uk

RETURN ADDRESS: Snapdragon, Sunnyside, Gartacharn Road, Balfron Station, Stirlingshire G63 0NH


It is advisable for you to obtain a proof of posting when returning items, as they remain your responsibility until we have received them. In the event that the goods are not in resaleable condition, we reserve the right not to provide a refund and you will be responsible for the cost of such goods being returned to you, within 28 days of our notification.

This does not affect your statutory rights.

10) Any complaints will be processed and rectified as soon as possible.

11) A confirmation email is sent to you after the placing of an order and after dispatch.

DATA PROTECTION & PRIVACY POLICY

We are committed to protecting your privacy and will only use the information we collect about you lawfully in accordance with the Data Protection Act 1998. We request your name and address to enable us to provide you with an efficient after-sales service but we WILL NOT pass your name and address to ANY third parties. If you make a purchase you will be added to a customer database for the future receipt of our printed mail-order catalogue unless you specify otherwise. If requested you may also be added to an e-mailing list to be notified of new products and special offers. We will give you the chance of refusing any marketing email from us. We hold your name, address, phone/fax number and email address. We do not hold your credit/debit card details. To request deletion of data please email Jane@snapdragonlife.com. To contact us about any other privacy matters please email jane@snapdragonlife.com.

SATISFACTION GUARANTEED

If you are not entirely satisfied with your purchase, you can return it within 14 days of the despatch date with your receipt, providing the goods are not damaged, and you will receive a full refund. PLEASE NOTE we do not offer refunds/returns on personalised items unless they are faulty.

NOTHING IN THE ABOVE GUARANTEE AFFECTS YOUR LEGAL RIGHTS (Your statutory rights are not affected).

COPYRIGHT & TRADEMARKS, CONDITIONS OF WEBSITE USE

All website design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright snapdragononline.co.uk and its affiliates or their content and technology providers.

ALL RIGHTS RESERVED

Any use of materials on this Web site, including reproduction for purposes other than those noted above, modification, distribution, or re-publication, without the prior written permission of Snapdragon is strictly prohibited.

CONDITIONS OF WEBSITE USE

Copyright All Web site design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright snapdragononline.co.uk and its affiliates or their content and technology providers. ALL RIGHTS RESERVED. Any use of materials on this Web site--including reproduction for purposes other than those noted above, modification, distribution, or re-publication without the prior written permission of Snapdragon is strictly prohibited.

CUSTOMER SERVICES AND SUPPORT

If you have any further queries, please contact us at valerie@snapdragononline.co.uk.

We will endeavour to respond to all complaints within 5 working days.

REFUSAL OF TRANSACTION

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

DISCLAIMER

To the fullest extent permitted at law, snapdragononline.co.uk is providing this web site and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this web site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, Snapdragon does not represent or warrant that the information accessible via this web site is accurate, complete or current.

Price and availability information is subject to change without notice.

EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by events outside our reasonable control (force majeure event).

A force majeure event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:

(a) strikes, lock-outs or other industrial action; or
(b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or
(c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; or
(d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
(e) impossibility of the use of public or private telecommunications networks; or
(f) failure by our suppliers to supply the goods to us which are required to fulfil your order.

Our obligations under these terms are suspended for the period that the force majeure event continues, and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the force majeure event to a close or to find a solution by which our obligations under these terms can be performed despite the force majeure event. If we have been unable to resolve a force majeure event within three months we shall be entitled to cancel your order without penalty save for refunding to you the purchase price you have paid.

Snapdragon social

I wrote about this rose - which is outside our bedroom - in today’s newsletter. 

About how it took over a decade to bloom. About late bloomers and a song I love. 

If you fancy reading it (or listening to it) you can sign up here https://www.snapdragonlife.com/Friday_Letters/ or via my profile. 

#howihueit #simpleandstill #capturequiet #beautyyouseek #calm_collected #aseasonalway #aseasonalshift #cornersofmyworld #slowlived #slowandsimpledays #quietchaotics #ofsimplethings #beautyinsimplicity #floralstories #allthingsbotanical #underthefloralspell #slowfloralstyle #petalsandprops #nestandflourish #livethelittlethings #thehappynow #ihavethisthingwithflowers #moodforfloral #aseasonalway #slowlivingforlife #aflowerfilledlife
It is the generosity of sweet peas that I find so amazing. 
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The more you pick the more you get.
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Picked and plonked into jars, perfect to give away.

#simpleandstill #gatherandcurate #growyourownflowers #gatheredstyle #nestandflourish #calm_collected #petalandprops #plantsmakepeoplehappy #cornersofmyworld #aseasonalway #cornersofmyhome #myhappyviews #myhomevibe #inspiredbynature #natureandnourish #slowdownwithstills #embracingtheseasons #ofsimplethings #foreverfaffing #collectandstyle #whimsicalwonderfulwild #tinytinymoments #aseasonalyear #mystoryoflight #scotland
Flowers so often remind me of people.
These buff pink poppies, greyed magenta gorgeousness, were in @jennykingcome ‘s wedding bouquet. A yearly reminder of a wonderful couple. 
Here they are ravaged by heavy rain but still quite glorious.

#growyourownflowers #wearetheark #cornersofmygarden #aseasonalway #thissimplescene #mindfulgardening #ayearinmygarden
The garden as the sun sinks - light through the hornbeam hedge. A blaze of colour for just a few minutes every evening. 
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We have been away. In London for a few days to celebrate it being 35 years since our first date.  It should have been to a Marc Cohn concert, but when that was cancelled, we decided to go anyway.
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35 years seems like an impossibly long time, it is forever and it is the blink of an eye.  Like all the best things.

#howihueit #simpleandstill #capturequiet #beautyyouseek #calm_collected #aseasonalway #aseasonalshift #cornersofmyworld #slowlived #slowandsimpledays #quietchaotics #wearetheark #ofsimplethings #beautyinsimplicity #floralstories #allthingsbotanical #underthefloralspell #slowfloralstyle #livethelittlethings #thehappynow #ihavethisthingwithflowers #moodforfloral #aseasonalway #slowlivingforlife #aflowerfilledlife
It is the last gasp of the columbines - their petals were scattered by overnight rain. 
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I shall leave them to make their jaunty seed heads amongst the grass.
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If you are looking for a plant that is happy in long grass you couldn't do better - in fact I think it is happier there than in a border - it uses the grass as a prop so doesn't blow over in sudden gusts.

#momentslikethese
#the_gentle_manifesto
#daysofsmallthings
#natureandnourish
#cornersofmygarden 
#daysofsimpleandslow
#ournaturedays
#aquietmoment
#pocketsofslow
#wearetheark 
#aseasonalway #amomentofwonder
The bright orange flower Fox and cubs (Pilosella aurantiaca) arrived a few years ago - right at the top of the perennial meadow. 
Now it is gradually spreading down the slope, threading it’s way through the dark columbines. 
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It’s an invasive weed in a lot of countries but here it has a perfect level of scattering itself around - bright and glowing amongst the grass. 
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#momentslikethese
#the_gentle_manifesto
#daysofsmallthings
#natureandnourish
#aseasonalway
#daysofsimpleandslow
#ournaturedays
#aquietmoment
#pocketsofslow
#thesweetlifeunscripted
#folkandstory
It is my birthday today and I intend to spend most of the day in the garden. 
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There are a couple of orders to send out and some seedlings to drop off, but then it will just be me and this little menace pottering around the vegetable patch and putting seedlings in the ground (and hopefully not digging them up).
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Then I will be away from the main Instagram feed for a couple of weeks. 
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I will still pop up from time to time in the Studio Club stories feed, but otherwise I'll be on a social media break.

📷 @katgoldin 

#momentslikethese
#the_gentle_manifesto
#daysofsmallthings
#natureandnourish
#aseasonalway
#daysofsimpleandslow
#ournaturedays
#aquietmoment
#pocketsofslow
#thesweetlifeunscripted
#folkandstory
#slowliving #mindfulgardening
My elder daughter Zoë asked for a stripy jumper knitted with wool dyed from the garden.
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These are the finished skeins - currently curing in the studio - dyed with sweet cicely, dock, bay, birch and nettle.
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In a month they will be ready to knit with.
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The slowest of slow fashion.

#slowstitching #slowfashion #naturaldyeing #foragedcolour #foragedcolor #naturaldyersofinstagram #sustainablemaking #sustainablecraft #plantdyedyarn #plantdyes
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About Snapdragon Life

In the Studio Club I gently guide you through bringing the changing seasons into your daily life, helping you slow down, so that you can experience increased well being, calm and creativity.

Find out more about The Studio Club

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