Our lead time is 2-3 working days at the moment

Terms and conditions

PLEASE READ OUR TERMS & CONDITIONS OF SALE PRIOR TO PURCHASING FROM OUR SITE:

1) All prices are in Pounds Sterling and are quoted inclusive of VAT.

2) All products and services are subject to availability and may be withdrawn at any time. We will endeavour to keep the site fully updated with new products and removing old ones. If your order cannot be fulfilled we will notify you with an option of waiting for the product to become available or be given a full refund for the product which is unavailable.

3) Delivery is charged at a variable rate, Within the UK standard delivery will arrive via Royal Mail 1st class. Delivery to other areas (including overseas) will be sent via Royal Mail Recorded Signed For and costs will use a weight/ size calculation.

4) Please note that we can only offer tracking for Europe & rest of the world to UK borders only and cannot be held responsible for goods from this point onwards. If you require delivery with full tracking, please get in contact and we will quote separately

5) We reserve the right to change delivery costs and method of postage at any time.

6) Deliveries will normally be made to UK addresses within 14 days. You will be advised of any delay, or if the item is not available .

7) Payment will be debited from your account before the despatch of your purchase. We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order secure, however if we are not negligent, we cannot be held liable for any loss you may suffer, if a third party procures unauthorised access to any data you provide when accessing or ordering from our site.

8) In the unlikely event that your product is lost or damaged in transit please contact us via email. In the case of damaged goods please retain the product and contact us within 7 days of receipt.

9) Returns – Goods may be returned within 14 working days from receipt and you will receive a full refund providing that all goods are carefully repackaged and returned to us in their original packaging and in resaleable condition. You must notify us by email to obtain an authorisation code for your return. Please note we do not accept returns on personalised items unless they are faulty.

Email: jane@snapdragononline.co.uk

RETURN ADDRESS: Snapdragon, Sunnyside, Gartacharn Road, Balfron Station, Stirlingshire G63 0NH


It is advisable for you to obtain a proof of posting when returning items, as they remain your responsibility until we have received them. In the event that the goods are not in resaleable condition, we reserve the right not to provide a refund and you will be responsible for the cost of such goods being returned to you, within 28 days of our notification.

This does not affect your statutory rights.

10) Any complaints will be processed and rectified as soon as possible.

11) A confirmation email is sent to you after the placing of an order and after dispatch.

DATA PROTECTION & PRIVACY POLICY

We are committed to protecting your privacy and will only use the information we collect about you lawfully in accordance with the Data Protection Act 1998. We request your name and address to enable us to provide you with an efficient after-sales service but we WILL NOT pass your name and address to ANY third parties. If you make a purchase you will be added to a customer database for the future receipt of our printed mail-order catalogue unless you specify otherwise. If requested you may also be added to an e-mailing list to be notified of new products and special offers. We will give you the chance of refusing any marketing email from us. We hold your name, address, phone/fax number and email address. We do not hold your credit/debit card details. To contact us about privacy matters please email jane@snapdragononline.co.uk.

SATISFACTION GUARANTEED

If you are not entirely satisfied with your purchase, you can return it within 14 days of the despatch date with your receipt, providing the goods are not damaged, and you will receive a full refund. PLEASE NOTE we do not offer refunds/returns on personalised items unless they are faulty.

NOTHING IN THE ABOVE GUARANTEE AFFECTS YOUR LEGAL RIGHTS (Your statutory rights are not affected).

COPYRIGHT & TRADEMARKS, CONDITIONS OF WEBSITE USE

All website design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright snapdragononline.co.uk and its affiliates or their content and technology providers.

ALL RIGHTS RESERVED

Any use of materials on this Web site, including reproduction for purposes other than those noted above, modification, distribution, or re-publication, without the prior written permission of Snapdragon is strictly prohibited.

CONDITIONS OF WEBSITE USE

Copyright All Web site design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright snapdragononline.co.uk and its affiliates or their content and technology providers. ALL RIGHTS RESERVED. Any use of materials on this Web site--including reproduction for purposes other than those noted above, modification, distribution, or re-publication without the prior written permission of Snapdragon is strictly prohibited.

CUSTOMER SERVICES AND SUPPORT

If you have any further queries, please contact us at valerie@snapdragononline.co.uk.

We will endeavour to respond to all complaints within 5 working days.

REFUSAL OF TRANSACTION

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

DISCLAIMER

To the fullest extent permitted at law, snapdragononline.co.uk is providing this web site and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this web site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, Snapdragon does not represent or warrant that the information accessible via this web site is accurate, complete or current.

Price and availability information is subject to change without notice.

EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by events outside our reasonable control (force majeure event).

A force majeure event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:

(a) strikes, lock-outs or other industrial action; or
(b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or
(c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; or
(d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
(e) impossibility of the use of public or private telecommunications networks; or
(f) failure by our suppliers to supply the goods to us which are required to fulfil your order.

Our obligations under these terms are suspended for the period that the force majeure event continues, and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the force majeure event to a close or to find a solution by which our obligations under these terms can be performed despite the force majeure event. If we have been unable to resolve a force majeure event within three months we shall be entitled to cancel your order without penalty save for refunding to you the purchase price you have paid.

Snapdragon social

I spent a lot of the weekend in the studio - sorting more, painting more, gently transforming it into what will be a light-filled  creative space. ⁠⠀
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Part of that is getting all my fabrics out of the boxes in the shed/garage/attic where they were banished while the space was a production workshop.⁠⠀
⁠⠀ I was wondering whether you would be interested in seeing it as a work in progress, in all its unfinished mess? ⁠⠀
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Or whether you like to just see the pretty finished, tidied, end result?
A couple of years ago at a festival, I was chatting to someone about food and he told me that his family had recently decided to eat meat only at weekends. 
It seemed such a sensible solution, so civilised and doable - to move from the tokenism of ‘meat free Mondays’ to tip the balance the other way. 
Since then that’s pretty much what we’ve done too. 
As my personal meat consumption has gone down the opportunities to  buy carefully reared local meat direct from the farmer have increased and now, as well as an excellent local butcher in Drymen, we can buy beef from our immediate neighbours @duncan.family.farms, slow reared pork from Craigievern farm across the road.  I get amazing hogget from my friend Sarah @mogwaii_design who sends it by Royal Mail from Lismore and goat from my friend @katgoldin in Port of Menteith. 
I say hello to this bull most days as we walk past - he usually stares back for a few seconds and then returns to gazing out over the hills, part of the landscape.
Do you have a favourite door, or is it just me? ⁠⠀
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I see this door most days - it is on a neighbour's disused barn, the door from the barnyard out onto the farm road.⁠⠀
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It seems perfect to me - just enough weathering, just the right colour.  It always makes me smile as I pass.⁠⠀
There is a weather warning out for the weekend - gales and rain are forecast. ⠀
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Today I will be doing 2 things. ⠀
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I shall be bringing some snowdrops into the house to appreciate them in the dry. ⠀
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I shall be taking a flask of soup⠀
On a long walk at lunchtime. ⠀
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What are you doing today?
Simplicity is what I'm craving this week - how about you?⁠⠀
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I feel like that springy pause on the ball of a foot before jumping.⁠⠀
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Green glass and white flowers in low spring light.
Do you remember the flower fairies? Cicely Mary Barker’s floral figures, each with a poem?  The snowdrop one was called Fair Maids of February. 
My Mum was very into the flower fairies, a bathroom was wallpapered with them, the painted walls hung with decorated flower fairy plates. For a lot of my childhood she was working on a cross stitch of the ‘bramble fairy’. Decades later I saw a beautiful blotchy lithograph in a friend’s kitchen - also called Fair Maids of February- by the early C20th artist Lily Blatherwick which I found via google images last night. 
At the moment my snowdrops certainly look more like her hail blasted ones than the demure fairy.
What do you have planned for February? ⠀
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I said at the beginning of the year that February was going to be my January this year. I knew by then that January was going to be an emotional month, a cluttered month, a bit brain foggy as I tried to work my way through shrinking Snapdragon down to its core. ⠀
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And I was right. I’m typing this sitting in a hotel bed in London after an amazingly restorative couple of days with Euan and my girls, listening to music, meeting friends, seeing art and eating so, so well. It took me right away from all the stuff in my head. ⠀
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Sitting here with my coffee, I am completely clear headed and can exactly see where I’m going. And it is exciting. It is very exciting. ⠀
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The photo is of my reclaimed machine embroidery threads newly sorted into old wooden seed trays - for years they had been jumbled and tangled into random boxes unusable, unseen. ⠀
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This weekend I head down to London - to see my girls and to watch the inspirational @marychapincarpenter sing at The Cadogan hall.⁠⠀
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On our hall wall we have written in big block letters her words - 'Why Walk When You Can Fly?'. ⁠⠀
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It is what I see as I head out for the day. ⠀
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The word I have chosen for the year is 'Soar'. ⁠This morning things feel scary but also as though they are coming together in some way. ⁠⠀
It has been a weird month, it has been a weird year if I'm honest. My ears are ringing. ⁠⠀
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Things changed a bit at work yesterday and now I am back to being a Company of One.⁠⠀
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I am cool with that. I'm refusing to see it as a diminishing.  I feel that I'm doing my best work ever - bigger is rarely best. ⠀
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Snapdragon Life continues - just with fewer coffee cups on the rack.⁠⠀
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I wrote about the story of Snapdragon for a newsletter that goes out this morning and now I'm packing up my train snacks, walking the dog and am headed off to spend time with the people I love best in the world.⁠⠀
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(you can also catch a lot of the story in an episode of @me_and_orla's Hashtag Authentic podcast that was broadcast last year)⁠⠀
snapdragon.life
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About Snapdragon

At Snapdragon we gently guide you through bringing the changing seasons into your daily life, helping you slow down, so that you can experience increased well being, calm and creativity.

Through our communities, both free and paid for, through Jane's writing on the blog, through carefully hand crafted gifts and activity kits, and through our online and in-person workshops we aim to bring people back in touch with the rhythms of a seasonal life.

Learn more about why here

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