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Terms and conditions

PLEASE READ OUR TERMS & CONDITIONS OF SALE PRIOR TO PURCHASING FROM OUR SITE:

1) All prices are in Pounds Sterling and are quoted inclusive of VAT.

2) All products and services are subject to availability and may be withdrawn at any time. We will endeavour to keep the site fully updated with new products and removing old ones. If your order cannot be fulfilled we will notify you with an option of waiting for the product to become available or be given a full refund for the product which is unavailable.

3) Delivery is charged at a variable rate, Within the UK standard delivery will arrive via Royal Mail 1st class. Delivery to other areas (including overseas) will be sent via Royal Mail Recorded Signed For and costs will use a weight/ size calculation.

4) Please note that we can only offer tracking for Europe & rest of the world to UK borders only and cannot be held responsible for goods from this point onwards. If you require delivery with full tracking, please get in contact and we will quote separately

5) We reserve the right to change delivery costs and method of postage at any time.

6) Deliveries will normally be made to UK addresses within 14 days. You will be advised of any delay, or if the item is not available .

7) Payment will be debited from your account before the despatch of your purchase. We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order secure, however if we are not negligent, we cannot be held liable for any loss you may suffer, if a third party procures unauthorised access to any data you provide when accessing or ordering from our site.

8) In the unlikely event that your product is lost or damaged in transit please contact us via email. In the case of damaged goods please retain the product and contact us within 7 days of receipt.

9) Returns – Goods may be returned within 14 working days from receipt and you will receive a full refund providing that all goods are carefully repackaged and returned to us in their original packaging and in resaleable condition. You must notify us by email to obtain an authorisation code for your return. Please note we do not accept returns on personalised items unless they are faulty.

Email: jane@snapdragononline.co.uk

RETURN ADDRESS: Snapdragon, Sunnyside, Gartacharn Road, Balfron Station, Stirlingshire G63 0NH


It is advisable for you to obtain a proof of posting when returning items, as they remain your responsibility until we have received them. In the event that the goods are not in resaleable condition, we reserve the right not to provide a refund and you will be responsible for the cost of such goods being returned to you, within 28 days of our notification.

This does not affect your statutory rights.

10) Any complaints will be processed and rectified as soon as possible.

11) A confirmation email is sent to you after the placing of an order and after dispatch.

DATA PROTECTION & PRIVACY POLICY

We are committed to protecting your privacy and will only use the information we collect about you lawfully in accordance with the Data Protection Act 1998. We request your name and address to enable us to provide you with an efficient after-sales service but we WILL NOT pass your name and address to ANY third parties. If you make a purchase you will be added to a customer database for the future receipt of our printed mail-order catalogue unless you specify otherwise. If requested you may also be added to an e-mailing list to be notified of new products and special offers. We will give you the chance of refusing any marketing email from us. We hold your name, address, phone/fax number and email address. We do not hold your credit/debit card details. To contact us about privacy matters please email jane@snapdragononline.co.uk.

SATISFACTION GUARANTEED

If you are not entirely satisfied with your purchase, you can return it within 14 days of the despatch date with your receipt, providing the goods are not damaged, and you will receive a full refund. PLEASE NOTE we do not offer refunds/returns on personalised items unless they are faulty.

NOTHING IN THE ABOVE GUARANTEE AFFECTS YOUR LEGAL RIGHTS (Your statutory rights are not affected).

COPYRIGHT & TRADEMARKS, CONDITIONS OF WEBSITE USE

All website design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright snapdragononline.co.uk and its affiliates or their content and technology providers.

ALL RIGHTS RESERVED

Any use of materials on this Web site, including reproduction for purposes other than those noted above, modification, distribution, or re-publication, without the prior written permission of Snapdragon is strictly prohibited.

CONDITIONS OF WEBSITE USE

Copyright All Web site design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright snapdragononline.co.uk and its affiliates or their content and technology providers. ALL RIGHTS RESERVED. Any use of materials on this Web site--including reproduction for purposes other than those noted above, modification, distribution, or re-publication without the prior written permission of Snapdragon is strictly prohibited.

CUSTOMER SERVICES AND SUPPORT

If you have any further queries, please contact us at valerie@snapdragononline.co.uk.

We will endeavour to respond to all complaints within 5 working days.

REFUSAL OF TRANSACTION

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

DISCLAIMER

To the fullest extent permitted at law, snapdragononline.co.uk is providing this web site and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this web site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, Snapdragon does not represent or warrant that the information accessible via this web site is accurate, complete or current.

Price and availability information is subject to change without notice.

EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by events outside our reasonable control (force majeure event).

A force majeure event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:

(a) strikes, lock-outs or other industrial action; or
(b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or
(c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; or
(d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
(e) impossibility of the use of public or private telecommunications networks; or
(f) failure by our suppliers to supply the goods to us which are required to fulfil your order.

Our obligations under these terms are suspended for the period that the force majeure event continues, and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the force majeure event to a close or to find a solution by which our obligations under these terms can be performed despite the force majeure event. If we have been unable to resolve a force majeure event within three months we shall be entitled to cancel your order without penalty save for refunding to you the purchase price you have paid.

Snapdragon social

If you don't like pinky purples, then I'm afraid that there isn't much at all in my garden for you at the moment.⁠⠀it’s a froth of cow parsley with bobbing purples flowers amongst the white. 
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The first growth of the bleeding hearts (dicentra) was all frosted to a mush at the beginning of last month and I thought that there would be no flowers this year.⁠⠀
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But here we are . . . . . a little late but like festoons of pink hearts strung out to celebrate. ⁠⠀
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Turn them upside down and tweak the petals and you definitely have 'nudie lady in a bath tub'
Before the 1950s there was no flower foam.⁠⠀
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Every single flower arrangement was held together behind the scenes with metal and wood and glass and rope and wire.  The towering pillars of flowers in Tudor pageants had complex hidden frames, the pared back displays of the high value specimen flowers of the same time were equally underpinned. Nothing is new.⁠⠀
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We have been clearing my in-laws house, going through cupboards and sorting out what to keep, what to pass on. On one of the wardrobe shelves I found all my Mother-in-law's floristry underpinnings - a selection of flower frogs in metal, plastic and glass along with balled up chicken wire, scrumpled to fit into specific bowls and vases.  There was a dried out, used and reused, piece of flower foam too - crumbling nastily and now in the bin.⁠⠀
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I mainly use metal pin holders - a type best known from the Japanese tradition Ikebana, where they are called Kenzans.  They were very popular in the UK in 1920s and 30s - giving a solid base to the fashionable top heavy arrangements and stopping the flowers from toppling out of their bowls. ⁠⠀
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Many were kept and passed down in a 'it'll come in useful' kind of way so they are easy to get second hand. I have a great collection picked up in charity shops for less than 50p each, each slightly different. ⁠⠀
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I especially love the way they allow cut flowers to look as though they are still growing. I used to make meadowy arrangements with them for weddings - lines of different sized pin holders arranged in a long shallow tray, tall grasses and cow parsley impaled upright on the pins, all the underpinnings hidden by a froth of ladies mantle and tiarella.
Poppies are beginning to permeate everything in the garden.⁠⠀
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They are, I think, my favourite cut flowers. ⁠⠀
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Cut and condition them properly and they will last a week, changing hour to hour as they unfurl themselves from their seed cases and spread their petals wide.⁠⠀
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I have a blog on the website front page showing you exactly how to get the best vase life.
Camassia and ribwort plantain.⁠⠀
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I would never think of it as a planting combination.⁠⠀
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And yet . . . .⁠⠀
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Nature knows best
Cow parsley and columbine.⁠⠀
The dark columbines fell over onto the studio path a week ago. I always seemed to have my arms full as I stepped over them, and kept forgetting to return and prop them back up. ⁠⠀
Their rest on the gravel has given them a wonderful crick and crinkle to their stems - much more interesting than straight stems.⁠⠀
This is one tiny corner of the Studio.⁠⠀
Piles of linen and sample of old cotton all neat.⁠⠀
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I decided to move all the furniture around in the rest of the room yesterday to make it easier to store things and see them at the same time.⁠⠀
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There are lots of piles.  But no neatness.
On Saturday - packing up the plant tables at our local Crop Swap - I met a woman mailing a postcard.⁠⠀
She was walking the West Highland Way.⁠⠀
The walking was partly as a memorial to her Mum who had died a couple of years ago, partly to prove friends wrong who had said that, at 76, she was too old to walk 90 miles.⁠⠀
We chatted about gardening and how it really is the BEST thing for making us happy and went on our ways, me carrying a table, her heading for a sit down and a cup of tea. ⁠⠀
I wish her a midge free walk across the moors, I have no doubt she will get there.
I love birds.⁠⠀
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Having the bedroom window feeder is one of the absolute joys of my life.⁠⠀
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Being surrounded by fluttering life outside the Studio is amazing.  Increasing the number of birds who live here is one of the garden's best achievements.⁠⠀
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However - out of the 18 apple trees I have planted here this is the only one with any blossom.  The rest have been picked off pre-bloom by the very bullfinches that I so admired in March.  I fear they will regret their greed when there are no windfalls come September.⁠⠀
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I have also taken to wearing earplugs in bed so that I can have the windows open without being woken up before 3 am by the first blackbird trilling out his territory
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About Snapdragon Life

At Snapdragon Life I gently guide you through bringing the changing seasons into your daily life, helping you slow down, so that you can experience increased well being, calm and creativity.

 

Learn more about why here

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