Seasonally inspired things to Learn, Make and Do

Terms and conditions

PLEASE READ OUR TERMS & CONDITIONS OF SALE PRIOR TO PURCHASING FROM OUR SITE:

1) All prices are in Pounds Sterling and are quoted inclusive of VAT.

2) All products and services are subject to availability and may be withdrawn at any time. We will endeavour to keep the site fully updated with new products and removing old ones. If your order cannot be fulfilled we will notify you with an option of waiting for the product to become available or be given a full refund for the product which is unavailable.

3) Delivery is charged at a variable rate, Within the UK standard delivery will arrive via Royal Mail 1st class. Delivery to other areas (including overseas) will be sent via Royal Mail Recorded Signed For and costs will use a weight/ size calculation.

4) Please note that we can only offer tracking for Europe & rest of the world to UK borders only and cannot be held responsible for goods from this point onwards. If you require delivery with full tracking, please get in contact and we will quote separately

5) We reserve the right to change delivery costs and method of postage at any time.

6) Deliveries will normally be made to UK addresses within 14 days. You will be advised of any delay, or if the item is not available .

7) Payment will be debited from your account before the despatch of your purchase. We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order secure, however if we are not negligent, we cannot be held liable for any loss you may suffer, if a third party procures unauthorised access to any data you provide when accessing or ordering from our site.

8) In the unlikely event that your product is lost or damaged in transit please contact us via email. In the case of damaged goods please retain the product and contact us within 7 days of receipt.

9) Returns – Goods may be returned within 14 working days from receipt and you will receive a full refund providing that all goods are carefully repackaged and returned to us in their original packaging and in resaleable condition. You must notify us by email to obtain an authorisation code for your return. Please note we do not accept returns on personalised items unless they are faulty.

Email: jane@snapdragononline.co.uk

RETURN ADDRESS: Snapdragon, Sunnyside, Gartacharn Road, Balfron Station, Stirlingshire G63 0NH


It is advisable for you to obtain a proof of posting when returning items, as they remain your responsibility until we have received them. In the event that the goods are not in resaleable condition, we reserve the right not to provide a refund and you will be responsible for the cost of such goods being returned to you, within 28 days of our notification.

This does not affect your statutory rights.

10) Any complaints will be processed and rectified as soon as possible.

11) A confirmation email is sent to you after the placing of an order and after dispatch.

DATA PROTECTION & PRIVACY POLICY

We are committed to protecting your privacy and will only use the information we collect about you lawfully in accordance with the Data Protection Act 1998. We request your name and address to enable us to provide you with an efficient after-sales service but we WILL NOT pass your name and address to ANY third parties. If you make a purchase you will be added to a customer database for the future receipt of our printed mail-order catalogue unless you specify otherwise. If requested you may also be added to an e-mailing list to be notified of new products and special offers. We will give you the chance of refusing any marketing email from us. We hold your name, address, phone/fax number and email address. We do not hold your credit/debit card details. To contact us about privacy matters please email jane@snapdragononline.co.uk.

SATISFACTION GUARANTEED

If you are not entirely satisfied with your purchase, you can return it within 14 days of the despatch date with your receipt, providing the goods are not damaged, and you will receive a full refund. PLEASE NOTE we do not offer refunds/returns on personalised items unless they are faulty.

NOTHING IN THE ABOVE GUARANTEE AFFECTS YOUR LEGAL RIGHTS (Your statutory rights are not affected).

COPYRIGHT & TRADEMARKS, CONDITIONS OF WEBSITE USE

All website design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright snapdragononline.co.uk and its affiliates or their content and technology providers.

ALL RIGHTS RESERVED

Any use of materials on this Web site, including reproduction for purposes other than those noted above, modification, distribution, or re-publication, without the prior written permission of Snapdragon is strictly prohibited.

CONDITIONS OF WEBSITE USE

Copyright All Web site design, text, graphics, the selection and arrangement thereof and all software compilations, underlying source code, software (including applets) and all other material on this Web site are copyright snapdragononline.co.uk and its affiliates or their content and technology providers. ALL RIGHTS RESERVED. Any use of materials on this Web site--including reproduction for purposes other than those noted above, modification, distribution, or re-publication without the prior written permission of Snapdragon is strictly prohibited.

CUSTOMER SERVICES AND SUPPORT

If you have any further queries, please contact us at valerie@snapdragononline.co.uk.

We will endeavour to respond to all complaints within 5 working days.

REFUSAL OF TRANSACTION

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content on this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

DISCLAIMER

To the fullest extent permitted at law, snapdragononline.co.uk is providing this web site and its contents on an "as is" basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this web site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, Snapdragon does not represent or warrant that the information accessible via this web site is accurate, complete or current.

Price and availability information is subject to change without notice.

EVENTS OUTSIDE OUR CONTROL

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by events outside our reasonable control (force majeure event).

A force majeure event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, in particular (without limitation), the following:

(a) strikes, lock-outs or other industrial action; or
(b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or
(c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; or
(d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
(e) impossibility of the use of public or private telecommunications networks; or
(f) failure by our suppliers to supply the goods to us which are required to fulfil your order.

Our obligations under these terms are suspended for the period that the force majeure event continues, and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the force majeure event to a close or to find a solution by which our obligations under these terms can be performed despite the force majeure event. If we have been unable to resolve a force majeure event within three months we shall be entitled to cancel your order without penalty save for refunding to you the purchase price you have paid.

Snapdragon social

Small runs.⁠⠀
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The single thing that has made the most difference in Snapdragon Life's eco-footprint over the past 9 months has been choosing only to make small runs of products.⁠⠀
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I know that can be frustrating sometimes - people get upset when something sells out.  @amandabanhamceramics wrote about this recently - how she received frustrated, sometimes even nasty, emails after every online sale of her houses.⁠⠀
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Once upon a time I would make 100s, sometimes even 1000s, of a single design. ⁠Now I make 10 or 20 or 30 of something. ⁠⠀
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And that is it. ⁠Once they are gone they are gone.⁠⠀
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⁠The photo is of some allium embroidered lavender cushions, embroidered onto C19th handwoven linen - part of the Just Breathe gift set - a limited edition of 20. ⁠⠀
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Half have sold.⁠⠀
A big sky and a bright pond for the end of the working week.⁠⠀
#lochlomond
This week I've been setting aside time to make things.⁠ It has felt grounding in the way that gardening is when we aren’t ankle deep in mud. Carefully chosen materials, working with my hands, concentrating. ⠀
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These patches of antique linen, embroidered with the dark lines of allium seed heads, are for a new batch of the 'Just Breathe' gift sets which should be up on the website tomorrow.⁠⠀
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I taught myself to draw with a sewing machine⁠⠀
years before I learned to draw with a pen. ⁠⠀
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In many ways I still find it easier - as though there were something backwards in my head that is happier thinking in reverse.⁠⠀
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At the weekend I read Anne Lamott's 'Almost Everything: Notes on Hope' - a book written in 2018, ⁠⠀
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I copied out this quote ⁠⠀
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Oh this linen from @scottishlinen is wonderful to embroider on.  It has inspired me to try something I have been meaning to do for ages.⁠⠀
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All Summer I have been decorating order boxes with mugs and flowers.  I must have done a few hundred by now, the initial of the customer on the mug, fine liner on card.⁠⠀
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It is a design device I love - the wonderful works of @debbiegeorgeartist and @angielewin are my inspiration - and I wanted to see if I could get fluid enough to have it work as a freehand machine embroidery.⁠⠀
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I don't work from a sketch, there are no lines on the fabric, I just put my sewing machine pedal down and go.  It helps a lot if there is some level of muscle memory.⁠⠀
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This large lavender cushion is the result - this particular one is going as a gift to a Club Member who has agreed to write for my January edition of Some Seasonal Notes. ⁠⠀
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The link to have me make one is going first to Studio Club Members their e-mail this morning, but then will go up on the website later today. The last order date will be 30th November as I can't stockpile them and will need time to make them.⁠⠀
My Dad would hate this photo.⁠⠀
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Growing up candles were banned from the house except from on Christmas Day - and even then he spent his time blowing them out as he passed.⁠⠀
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This is a rosemary covered jam-jar.  I first saw these in 1990s when they were a speciality of the florist Paula Pryke and the tie was a silk taffeta bow.⁠⠀
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This rustic version - with a tie make from linen offcuts - is the 15 minute activity going out in tomorrow's Studio Club email.
Dixie is slowly getting used to being a Studio dog.  All last year - as  I changed the way Snapdragon Life worked - she spent her time with me working at the kitchen table, bossing the cats around, barking at the postman.⁠⠀
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Earlier this year, I moved back into the Studio full time and she came with me. To begin with it was fine, she was mainly outside and the doors were open.  She spent her days lying across the Studio threshold and watching out for trespassing pheasants.⁠⠀
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But now it is too cold to have open doors and I can't be bothered with constantly letting her in and out, so she is a full time studio dog, curled up on the chair by the stove.⁠⠀
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She very clearly finds it “boring, boring, boring” and thoroughly disapproves of both my music and the lack of biscuits. ⁠⠀
Now that we are in the season of mud I am spending most of my time looking up.⁠⠀
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Birds stripped the orange rowan berries within a couple of days, but these yellow ones were still hanging bright against the grey.
snapdragon.life
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About Snapdragon Life

At Snapdragon Life I gently guide you through bringing the changing seasons into your daily life, helping you slow down, so that you can experience increased well being, calm and creativity.

 

Learn more about why here

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